We offer free UK standard delivery on all orders, which typically takes 2-3 working days. For faster delivery, we also offer next-day and express options at checkout. All orders are dispatched from our UK warehouse and tracked for your peace of mind.

We offer a 30-day returns policy on all unworn items in their original packaging. Refunds are processed within 5-7 working days of receiving your return. Personalised or engraved items cannot be returned unless faulty.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also offer Shop Pay, Apple Pay, Google Pay, and PayPal for your convenience. All transactions are securely processed and encrypted to protect your information.

To keep your jewellery looking beautiful, we recommend removing it before swimming, showering, or exercising. Store pieces separately in a soft pouch or jewellery box to prevent scratching. Clean gently with a soft cloth and avoid harsh chemicals. For specific care instructions based on your piece's materials, please refer to the care card included with your order.

For bracelets and necklaces, adjustable lengths are available on most pieces. If you're unsure, our customer service team is happy to help you find the perfect fit.

For Tennis Bracelets, lay out a piece of paper or string, wrap it around your wrist and then measure the length that it sits comfortably. If the Bracelet is 17cm, this means the length of it will be approx 17cm, this is not the measurement of your wrist.